Each of our clients is incredibly important to us. We believe that every successful relationship is based on trust, integrity and exceeding expectations. And that’s the benchmark we always strive for.
If you decide to hire Blacksburg Law, here’s what you can expect from us:
Answers
In working through legal matters, you’ll have questions—and lots of them. Clients always do and we love them. Questions lead to dialogue, information and solutions. The more we can empower you with answers, the happier we are.
Attention
When you call Blacksburg Law, you will never be “Mr. or Mrs. Who?” We promise to get to know you, provide you with the highest level of personal service, meet with you as often as you wish and take care of your needs.
Responsiveness
Please call or email anytime you have a question or need help. If Michael is in the office and available when you call, he’ll pick up the phone immediately. If he’s not available, you’ll receive a call back within 24 hours, but usually much faster. And if he’s on vacation, you’ll know it before he leaves the office. Louis, our trusted paralegal, will always be available to help while Michael is unavailable.
Security
We are serious about attorney-client privilege. What you share with us stays with us. We take every measure to protect your private information and hold what you share with us in total confidence. All legal services are performed in our secure offices.
Knowledge
It’s one thing to get a law degree, it’s another to commit yourself to a lifetime of education as we’ve done at Blacksburg Law. We attend continuing legal education classes, seminars and workshops so you benefit from the latest developments, knowledge and best practices in our areas of law.
More Than You Expect
People rarely think of law firms as service organizations like Apple, Zappos or W Hotels—and why should they? Law firms often have a negative reputation for service, however, we’re not like most law firms. We strive to provide exceptional service—the kind where you feel the value of working with us is far greater than the fee. If you think of some way that we can better meet your needs, we’re eager for you to tell us how.